Delete your Tourbo account

How to request deletion

• In the app: open Account, tap Delete account and confirm.
• On the web, without the app (accounts that use Google sign-in): sign in at tourbo.ai, open Account & settings and choose Delete account under Danger zone.
• By email (any account, including Apple and email-code sign-in): write to [email protected] from the email address on your account. We reply to that address to confirm it's you before we delete anything.

Subscriptions

A plan bought on tourbo.ai or through Google Play stops renewing when you request deletion. Apple doesn't let us cancel App Store subscriptions, so cancel those yourself in your iPhone's Settings, under your name, then Subscriptions.

What happens next

• Your sessions are ended, and we send a confirmation email to the address on your account.
• You have 30 days to change your mind. With Google sign-in, sign in at tourbo.ai and choose Cancel deletion. Otherwise, email [email protected] within the 30 days.
• After 30 days your account and data are permanently deleted. This can't be undone.

What we delete

• Your profile (name, email address and photo), sign-in links and sessions.
• Your Identity vault: saved passenger details and passport information.
• Your trips and bookings.
• Your Concierge conversations and Tourbo Care support conversations.
• Your notifications, usage counters and in-app purchase records.

What we keep

• Anonymous usage statistics, with the link to you removed.
• Security log entries about account events, such as the deletion request itself.
• Payment records held by Stripe, Google Play or Apple under their own policies.

Delete some data only

You can keep your account and still remove data: delete saved identities in the Identity vault, or delete a trip from its trip page. See the Privacy Policy for everything we process.